There are a number of ways to get in touch with the web hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you select is a trouble ticket system. This is the least complicated means of communication for many reasons. In the event that no support team member is available at the moment and they are all engaged, a phone call may not be replied to, but a ticket will invariably be received. Besides, you can copy & paste large pieces of information without the need to worry about typing mistakes, and if a certain issue needs more time to be sorted out or a number of responses have to be exchanged, all the info will be in the exact same place, so each party can always see the comments left by the other one. The downside of using tickets to get in touch with your hosting company is that they’re typically separate from the web hosting platform, which suggests that if you have to supply information or to follow guidelines, you’ll have to use no less than 2 separate interfaces and this number can grow in case you want to manage a number of domains. Additionally, many hosting companies respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting around for an answer.

Integrated Ticketing System in Shared Hosting

Our shared hosting include an integrated ticketing system, which is an indivisible part of our in-house created Hepsia Control Panel. Unlike other comparable tools, Hepsia will permit you to manage everything connected with the web hosting service itself in one and the same place – invoices, web files, e-mails, support tickets, etc., eliminating the necessity to go through different admin dashboards. If you have any pre-sales or technical questions or any problems, you can post a ticket with just several mouse clicks without ever logging out of your hosting Control Panel. During the process, you may choose a category and our system will offer you a variety of informational articles, which will supply you with additional info and which may help you resolve any specific issue before you actually open a ticket. We guarantee a response time of maximum one hour, even in case it is a weekend or a public holiday.