A live chat is among the many channels of communication provided by some web hosting providers as a part of their support services. Determined by the supplier, the chat can be used for pre-sales, billing and/or technical support. This way of contact is faster as compared to a support ticket and it makes it much more unlikely to misspell or misunderstand something compared to a call with a representative. Furthermore, if the issue that you have needs some time to be examined and resolved, you will be able to do something else in the meantime instead of just waiting, as you would have to do when you call. Also, you can use a live chat assistance service completely free provided that you have world wide web access even if your web hosting provider is situated in a different country and they don't have a local phone number that you can call.
Live Chat Support in Shared Hosting
As part of the support services that we provide for all our shared hosting, we have live chat support which is online 24x7, even on holidays. You will be able to get in touch with us regardless of whether you already have an account or not, considering that we can assist you with pretty much anything, ranging from providing you with common info about our solutions in case you aren't our client yet and you are thinking about acquiring one of the packages, to helping you with installing an email account in an email client. A part of the issues are more technical and time-consuming, so you'll need to employ the ticketing system which is integrated in our Hepsia website hosting Control Panel, but we can save you time and assist you in real time on the live chat for quite a lot of things.