One-Hour Response Guarantee in Shared Hosting
Our guaranteed maximum reply time for any tech support ticket that you post or any email that you write is just sixty minutes, even if you contact us on weekends and national holidays. Irrespective of the nature of your problem or query, we will lend a hand straight away and will supply you with the necessary info to sort out any problem with your sites. The actual response time typically does not exceed 15 to 20 minutes, which is the reason why you can just forget about waiting around for hours to get an issue fixed or what is even worse – waiting around one whole day only to obtain a response that more information is needed whilst nothing is fixed. We will offer you assistance in a timely fashion simply because we know precisely how precious time can be in the dynamic online world. The sixty-minute response time guarantee applies to any technical or billing enquiry that you may have connected to our shared hosting.