One-Hour Response Guarantee
Need to know more about the 1-hour response time guarantee and how you may take advantage of it in your capacity as customer?
In case you have a site, a problem may always emerge and it does not automatically need to be related to the hosting service itself. For example, something could go wrong when you update a software app or some crucial data might be edited or deleted unintentionally. Whatever the nature of the problem may be, you will need to contact the respective client support staff and ask them to retrieve a backup or to assist you in troubleshooting the problem that you are experiencing. How timely they will do it will determine the time that your websites will be inaccessible. For some websites like community portals or e-commerce portals, an extended downtime interval often equals lost users and money. With that being said, it’s extremely important that you use the services of a hosting company that offers not only a very good customer care service, but also a quick one.
One-Hour Response Guarantee in Shared Hosting
Our guaranteed maximum reply time for any tech support ticket that you post or any email that you write is just sixty minutes, even if you contact us on weekends and national holidays. Irrespective of the nature of your problem or query, we will lend a hand straight away and will supply you with the necessary info to sort out any problem with your sites. The actual response time typically does not exceed 15 to 20 minutes, which is the reason why you can just forget about waiting around for hours to get an issue fixed or what is even worse – waiting around one whole day only to obtain a response that more information is needed whilst nothing is fixed. We will offer you assistance in a timely fashion simply because we know precisely how precious time can be in the dynamic online world. The sixty-minute response time guarantee applies to any technical or billing enquiry that you may have connected to our shared hosting.