Although this isn't the keyaspect to help you distinguish a dependable shared hosting supplier from a bad one and a reseller from a real provider, having the option to call and talk to a live person is a sign that you aren't working with a one-person service provider and that you can get in touch with somebody if you're in need of assistance. The telephone support for web hosting services may vary from basic to dedicated, thus the issues that can be resolved with a phone call vary depending on the service provider. In the general case, these issues are more basic and include billing or 1st level tech issues because more complex tasks often require a support ticket where both you and the sysadmins can track what's going on with a given issue. Nonetheless, having the option to call your service provider will save you considerable time and efforts for the numerous tiny problems that will eventually show up when you manage your website hosting account.
Phone Support in Shared Hosting
Because we have live phone support 14 hrs every day, you have the option to call us and consult with our customer support agents to learn more about the shared hosting that we provide and make sure that our servers match the system requirements for your websites prior to you buying anything. For your benefit, we now have phone numbers on 3 continents and you can call the one nearer to you - in the U.S.A., Great Britain or Australia. In case you're already an existing customer, you can call about general and billing issues, or even about some tech matters. In case the trouble is strictly technical or it requires more time to investigate, you will have to employ our ticketing system, which will allow both you and our technical support team to track the details provided by each side.