The accessibility to the customer and tech support that a shared hosting company provides will tell you a lot about the services which they supply too. If you can use just emails or tickets, you have most likely come across some reseller and not the actual website hosting supplier. When this is the case, you'll probably have to wait for a few days so as to have a problem resolved as your reseller may not be checking their communication on a regular basis or they may have to get hold of the actual website hosting company for extra assistance. When the supplier can provide different means of communication with short response time that are available at any moment, they're most likely the top provider, not only a reseller. So you'll take advantage of prompt assistance and quality support because they will have instant access to the servers where your account is. Regardless of the problem - sales or technical, it's generally much better to get hold of your website hosting company right away using your favourite way of communication.
24/7 Customer Support in Shared Hosting
We acknowledge the significance of receiving assistance promptly, so our shared hosting services include 24/7 tech support as well as various ways of communication. In case you don't have an account yet, you can easily call us or use our live chat and speak with a live representative, to find out about our services or check if our servers meet the system requirements for your sites. In this way, you'll never end up obtaining a service that you can't use. In case you already have your hosting account with us, you can open a support ticket in your Hepsia hosting Control Panel in case the issue is strictly technical or it needs additional investigation. Unlike the vast majority of suppliers that you can find today, we respond to all tickets within 1 hour, so you won't need to wait for an entire day. Our support services can be accessed round-the-clock, even during official holidays.