Client Support Channels
A 60–Minute Response Guarantee
All your assistance requests will be replied to within maximum sixty minutes after the support ticket or e–mail was submitted. If your issue requires further assistance from a server admin, we will direct the trouble ticket or the e–mail to the person on duty, without delay and we will leave a comment to inform you that more time will be required for finding a solution. And if you take advantage of the Managed Services package, any of the tasks included there will be carried out whenever you choose.
An Excellent Customer Service
- We’ll be online for you round–the–clock to reply to any enquiries that you may have related to our Control Panel or any of the apps that we have preinstalled on your behalf on the dedicated server. In case you also need assistance handling server admin tasks, check out our Managed Services package, which includes data backup hard drive storage space, OS updates every week, server monitoring and restarting procedures, plus software installation and problem troubleshooting procedures.
An Easy–to–Navigate Help Section
We have provided the Control Panel with a comprehensive knowledge base, which offers in–depth explanations of its features and functionalities. What’s more, we have prepared in–depth video tutorials that will further teach you how to carry out a particular task or solve a typically experienced issue. The instructional articles and the tutorial videos are easily accessible from each Control Panel section through the Help and Videos buttons situated in the upper right corner.